FAQ PAGE
Frequently Asked Questions
About Our Holidays.
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How do I book?
Click on the ENQUIRIES link found on each property, usually below the terms and prices. Complete the form. Use the query box at the bottom of the form if you have any special requirements. Click Send. -
How do I make an enquiry about several properties?
Click ENQUIRIES on the property which is you first choice. In the query box at the bottom of the form, name your second and third choices. This will result in a much faster response than completing a number of forms. -
What if I want to make a general enquiry about availabilities?
Use just one form found on any property as above. From the drop down selection under Location choose Any.
In this case it will help to speed our response if you give some extra information in the text box i.e. Ages of children, type of accommodation, absolute musts such as a pool or invalid facilities. -
What happens once I have sent the form?
When we receive the form, we check availability with the owner and answer your query by email. If the property is available and you wish to book, reply to the email as soon as possible and confirm it. If you do not confirm within 24 hours we will have to re-check availability. At this stage we will make a temporary booking (7 days). We will inform you how to pay your deposit if this is called for. When your payment is received we will confirm your booking. -
Will I get a receipt for payments made?
When we confirm your booking we will send a Bellemarche booking voucher as an attachment. The voucher will contain the following information:-
Your name, name of property booked, booking dates, price, deposit paid and amount still to pay. (see sample)
The voucher is in a non editable format and therefore will serve as a receipt. If you would prefer a written and signed receipt from the property owner this can be arranged - we will require your postal address. -
What if I have to cancel the booking once I have paid a deposit?
We act as intermediary agents for the various owners. Your contract is with the owner. Each owner has his/her terms which are given along with the prices for each property. Cancellation penalties, if any, will normally depend on the time given before the start date of the holiday. When you make a booking it will be taken as an acceptance of the terms and conditions. -
How will I find the property?
When you book we will send you a route and clear instructions for finding the property. Our booking voucher contains our local phone numbers just in case you get lost. -
What if the owner cancels my holiday?
In the extremely unlikely event that the owner cancels your holiday (it would have to be quite a dramatic event outside our control e.g. property damaged by fire, earthquake) we will endeavor to find you alternative accommodation similar to the one booked. Our failure to do this or should you prefer it, any money paid will be refunded in full. -
What happens if I have a complaint?
If you do have a complaint this is best resolved immediately with the owner. In the event of language problems, either yourself or the owner can call us and we will assist you. All our owners are very hospitable and their primary concern is that you have a happy holiday.
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